Ordering:

I don't feel comfortable ordering online. Can I order another way?
Certainly! You can call us at 360-385-7477 and we will take your order. If you would prefer to fax your order, our fax number is 360-379-3496. And we're always available by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Do you accept international orders?
Absolutely! We're happy to ship all over the world. Call or email us to figure out the international shipping charges.

I messed up my order! What should I do?
Call or email us as soon as you notice a problem, and we'll take care of you.

Can I change or cancel the order I just placed?
Orders are processed very quickly. Please contact us right away.

Shipping:

How long will my order take to ship?
Most orders take a day to process and 1-2 days to ship.

Why are some products shipped by freight?
Large solar panels and other large items are often too bulky or heavy to be shipped normally.

How do I check the status of my order?
Call us at 360-385-7477 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

My order isn't here yet!
Send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we'll figure out what's going on.

My order is damaged/incomplete.
Contact us right away, and we'll make sure everything gets worked out. You won't be charged any extra shipping or handling charges as we fix the problems with the order.

Payment:

What are my payment options?
We accept all major credit cards and Paypal. If you would like to pay by check, then contact Customer Service at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Returns:

What is your return policy?
To return an item, email Customer Service at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . You'll need to have the product, its original packaging, and anything that came in the original packaging (such as instruction manuals). The product must be new and in excellent condition. No returns will be accepted on installed items, refurbished items, partial packages, cut items like wire, special orders or items that were delivered over 30 days ago. Shipping charges won't be refunded, unless we made an error. There is a minimum restocking fee of 25%.